Warranty Policy – Standard Solutions

Dear Customers,
Standard Solutions always prioritizes its customers. However, to improve, modernize, and speed up customer service, certain rules and regulations must be followed. We kindly request all valued customers to carefully read and follow the guidelines below before purchasing products from Standard Solutions. Thank you.

The warranty declared at the time of sale is primarily provided by the product manufacturer. This means the warranty service for sold products is mainly carried out by the respective brand’s main company. Warranty policies vary from brand to brand, and their detailed terms are available on their official websites. Standard Solutions acts as a facilitator in implementing the warranty terms set by the main brand companies.

Manufacturer’s Warranty Terms

Standard Solutions follows international, local, and Bangladesh Computer Samity (BCS) warranty policies for each product.

A warranty is an agreement between the manufacturer or importer and the buyer. Through this agreement, the manufacturer or importer is responsible for repairing or replacing the sold product. Standard Solutions fully assists customers in obtaining warranty services and acts as an intermediary between the customer and the manufacturer or importer.

Most products sold by Standard Solutions are serviced within a short time, and in some cases, products may be replaced immediately upon receiving a valid complaint.
Not all products come with a warranty. Only products for which the manufacturer has announced a warranty period are eligible.
Laptop warranties range from 1 to 3 years depending on the brand and model, but all laptop batteries and adapters carry only a 1-year warranty.
If a defect is found in a product under warranty, the defect will be repaired, or depending on the product type, it may be replaced immediately.
If the exact model is not available for replacement, Standard Solutions may provide another brand or model of similar specifications from its stock.
If a product is beyond repair and an identical or equivalent model is unavailable, a better product may be provided with price adjustment and depreciation consideration.
If a product cannot be repaired or replaced and no alternative is available, the purchase price may be refunded after depreciation adjustment.
Standard Solutions is not responsible for any loss or damage to software or data during product usage or servicing. Data recovery or software installation is not covered under warranty.
Service time after receiving a product may range from 5–7 days to a maximum of 35–40 days or more, depending on part availability. Many parts require special import, which may take additional time.
Most warranty cases involve replacing the defective component rather than repairing it, and many such parts are imported from abroad.
Any customized computer setup or operating system provided at the time of sale is not covered under warranty.
Lifetime warranty refers to service provided for as long as the product remains available in the market. Once a product reaches EOL (End of Life) status, warranty service is no longer applicable. According to BCS policy, the maximum benefit under lifetime warranty is 2 years.
For any service outside warranty coverage, Standard Solutions may charge a fee with the customer's consent.
If replacement or installation of any part is required under service warranty, the customer may provide the part themselves or arrange for it through Standard Solutions with advance payment.
If issues arise during or after free software/hardware tuning within or beyond warranty, Standard Solutions will not be responsible.
Dead pixel warranty claims for monitors require at least 3 visible dead pixels.
Customers must bring the product box when claiming warranty.

Cases Where Warranty is Void or Conditional

Warranty will be void if:

Damage is caused by negligent use such as water exposure, breakage, burning, physical impact, deep scratches, etc.
The product serial number or sticker is partially or fully removed, damaged, or tampered with.
Fungus, rust, or severe damage is found on motherboards, graphics cards, or RAM.
Pins on processors or motherboards are bent, broken, or damaged.
BIOS password issues occur, as Standard Solutions does not set any password at delivery.
Removal of the original operating system from an Apple MacBook.
Printer cartridges, toners, heads, rollers, drums, element covers, maintenance boxes, and similar parts are not covered under warranty.
Using ink, ink cartridges, or toner cartridges not approved by the manufacturer will void printer warranty.
For keyboard-mouse combo sets sold as bundles, both items must be presented for warranty claims.
Power adapters for printers, scanners, routers, switches, access points, TV cards, and similar devices are not covered.
If more than 2 months pass after warranty service acceptance without collection, Standard Solutions will not be responsible for the product.
If the warranty receipt is lost, the purchase invoice and valid proof must be presented.

Important Notice

Some fraudulent individuals or organizations may forge Standard Solutions invoices to sell counterfeit products through social media or unofficial websites. Before purchasing new or used Standard Solutions products from any third party, please verify the invoice by calling our hotline, emailing us, or messaging our verified Facebook page.

Website Pricing Disclaimer

Due to possible technical errors on the website, if any product price appears inconsistent with the current market price or the official retail price, Standard Solutions reserves the right to cancel the order with or without prior notice.

Standard Solutions will not be held responsible if a customer is deceived by purchasing products using a fake invoice without verification.